At Bexleyheath Flowers, we pride ourselves on offering a trusted local flower delivery service, bringing vibrant, fresh bouquets to households and businesses throughout Bexleyheath and the surrounding areas. We understand how important it is for every customer to receive beautiful flowers in pristine condition. That’s why all our arrangements are backed by our Fresh Flower Guarantee, ensuring your blooms are as fresh as possible upon arrival.
While we take every precaution to ensure your flowers are carefully packaged and delivered with care, we recognise that rare mishaps can happen during transit. If your flowers arrive damaged, wilted, or not as expected, please let us know as soon as possible, ideally within 24 hours of receipt. Sending us a clear photograph of the issue will help us resolve your concern swiftly. We’re committed to making it right so you can enjoy the beautiful arrangement you ordered.
Our bouquets are hand-prepared daily, sourced from premium growers to maintain maximum freshness. We guarantee the freshness of our flowers for a minimum of 5 days from delivery if cared for according to the instructions provided. If, within this window, your flowers do not meet our standards for freshness, please bring it to our attention. Examples might include excessive wilting, petal drop, or other signs that do not reflect the quality you expect from a trusted Bexleyheath florist.
Your satisfaction is at the heart of everything we do. If you ever receive flowers that do not meet your expectations for quality or freshness under our guarantee, we offer two options:
We aim to process all requests swiftly so your experience with Bexleyheath Flowers remains positive and hassle-free.
If you have any complaints or concerns about your order, we invite you to contact us promptly. Please provide your order information and a description of the issue. Supporting photographs are helpful for us to understand and resolve the matter quickly. We take all feedback seriously and use it to continually improve our service.
A member of our team will review your complaint and respond as soon as possible, typically within 24 hours. We promise to treat every concern fairly and do our best to resolve issues to your satisfaction.
Bexleyheath Flowers has served the local community for years, delivering fresh, beautiful flowers to families and businesses in Bexleyheath. Our dedication to quality and customer care sets us apart. Thank you for choosing us as your local florist—you can order from us with confidence, knowing your satisfaction is always our top priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
