These Terms & Conditions (“Terms”) govern your use of and purchases from Bexleyheath Flowers, a leading service for online flower delivery in Bexleyheath and surrounding areas. By placing an order with us, you agree to be bound by these Terms in their entirety. Please read them carefully before making a purchase, as they comprise the agreement between you and Bexleyheath Flowers regarding our products and services.
These Terms apply to all orders placed by customers for delivery across Bexleyheath and the local neighbouring communities. If you do not agree to any of these Terms, please refrain from using this website or placing orders with Bexleyheath Flowers.
Bexleyheath Flowers specialises in the online sale and delivery of fresh flowers, bouquets, and related gift products. We are committed to supplying high-quality floral arrangements, timely delivery, and exceptional customer service for all your occasions throughout Bexleyheath and the surrounding areas.
To place an order for flower delivery in Bexleyheath with us, please follow these steps:
Upon completion of your order, you will receive electronic confirmation summarising your purchase. This order acknowledgment does not constitute our acceptance of your offer to purchase. Acceptance occurs when we dispatch the goods. We may choose not to accept your order for any reason, including unavailability of products, incorrect details provided, or inability to fulfil the requested delivery date. In such cases, you will be notified promptly, and any payment received will be refunded in full.
Our flowers are natural products, and as such, some variations in colour, shape, or size may occur. While we strive to deliver arrangements matching our images and descriptions, substitutions may be necessary due to seasonal or market availability. We guarantee any substitutions will be of equal or higher value and in keeping with the character and aesthetic of your chosen arrangement.
All products are subject to availability. In the unlikely event that an ordered item is no longer available, we will contact you to offer a suitable alternative or arrange a refund.
All product prices are displayed in pounds sterling (£) and are inclusive of VAT, where applicable. Delivery charges are clearly set out during the order process prior to payment and may vary depending on delivery area or product type.
We accept payment via major credit and debit cards, and any other payment methods specified during checkout. Payment is required in full before orders are processed. By placing an order, you warrant that payment details provided are accurate and you have authorisation to use them.
Bexleyheath Flowers reserves the right to update prices at any time. Prices will not be retrospectively amended after order confirmation.
We offer flower delivery throughout Bexleyheath and neighbouring areas. Delivery is typically available Monday to Saturday. While we strive for same-day or next-day delivery where available, it is subject to order cut-off times, product availability, and accurate recipient information.
If the recipient is unavailable at the time of delivery, our couriers will attempt to leave the flowers with a neighbour or in a safe place, unless otherwise instructed. We will notify you of where the flowers have been left. Should a redelivery be required, we reserve the right to charge an additional fee.
While every reasonable effort is made to deliver on the requested day, we cannot be held liable for delays caused by events beyond our control (such as adverse weather or delivery disruptions). Please ensure all recipient information is correct, as we cannot accept responsibility for delivery issues arising from inaccurate details.
If you wish to cancel or amend your order for flower delivery in Bexleyheath, please contact us as soon as possible. The ability to change or cancel depends on the status of the order:
Personalised or bespoke orders may not be eligible for cancellation once work has commenced. Please notify us immediately for the best possible outcome.
Due to the perishable nature of flowers, returns are not usually possible. However, customer satisfaction is very important to us. If there is a problem with your order (e.g. damaged, wilted or incorrect flowers), please contact us within 24 hours of delivery with photographic evidence.
On review, we may offer an appropriate resolution such as a replacement, partial refund, or full refund, depending on the circumstances. Please note that eligibility for refund or replacement is assessed on a case-by-case basis.
Bexleyheath Flowers takes care to ensure the freshness and quality of every floral product delivered. Our total liability for any claim shall not exceed the price of the goods supplied to the customer.
We are not liable for any indirect or consequential loss, including but not limited to disappointment, loss of revenue, or emotional distress, however caused. Responsibility for flowers passes to you or the recipient upon delivery.
No part of these Terms operates to exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability cannot be limited by law.
Customers must ensure accurate order information is provided, including valid delivery addresses and recipient contact details. Bexleyheath Flowers cannot be held responsible for failed deliveries arising from customer errors. For best results, flowers should be unwrapped, the stems recut, and placed in fresh water as soon as possible after delivery according to the enclosed care instructions.
We handle your personal details in accordance with our Privacy Policy (available on request). All data collected is used strictly for order processing, fulfilment, and communication regarding your purchase. We do not sell or disclose personal data to third parties except as required to complete your order or as required by law.
All intellectual property rights, including images, designs, and written content appearing on the Bexleyheath Flowers website, remain the property of Bexleyheath Flowers or our licensors. Reproduction, modification, distribution, or republication is strictly prohibited without our express written permission.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our service shall be subject to the exclusive jurisdiction of the English courts.
If any provision within these Terms is found to be unenforceable or invalid, that provision shall be severable and will not affect the enforceability of the remaining terms. Bexleyheath Flowers reserves the right to amend or update these Terms at any time. Updated versions will be posted on this website with a revised effective date. Continued use of our services following changes indicates your acceptance of the revised Terms.
Should you have queries regarding these Terms or any other aspect of your order, please refer to our customer service information on the website. We strive to resolve all issues promptly and fairly.
These Terms & Conditions are effective as of the date posted and apply to all customers ordering flower delivery in Bexleyheath and surrounding areas. Thank you for choosing Bexleyheath Flowers as your trusted local florist!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexleyheath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexleyheath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
